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Billing and Payments FAQ

What is Nelnet QuikPay?

Nelnet Quikpay provides online student billing statements and real time activity.

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I do not need the Student Health Insurance or Dewar Tuition Insurance. How do I waive?

To waive the student health or tuition insurance, visit the Insurance page of our website.
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Since my student is living off campus, why am I charged a meal plan?

New for 2017/2018, all students (on and off campus) are required to have a meal plan.  If you would like to apply for an exemption, please complete the Exemption Form provided by campus dining.
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Should I make a payment if I don’t know what my financial aid package will be?

Yes. Even if your financial aid award has not been finalized by the payment deadline, you are responsible for paying the charges on your bill. Once your aid is finalized, your payment arrangements may be adjusted. If you are participating in the monthly payment plan, you may either increase or decrease the amount of your contract at that time. If you made a payment in full, and the finalized award creates a credit balance, you may request a refund. Note: It is extremely importantant to pay your bill. Failing to do so will prevent you from participating in room draw, registering for classes, and possibly even returning for the following semester.

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Why isn’t my work study award credited to my account?

Work study and Institutional Student Employment awards will not show up as a memo or credit on the bill.  Students earn these funds on an hourly basis and receive them in a bi-weekly paycheck. 
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What is a memo? Why doesn't my outside scholarship show up in the memo balance?

A memo is anticipated aid funds or payments that have yet to be received. The college recognizes that the memo will become a payment once the requirements to receive these funds have been met. An example of a memo is a Perkins Loan for which a student has yet to sign a promissory note or complete the entrance interview.

Students receiving outside scholarship awards must provide acceptable documentation prior to the published payment deadline for the funds to memo. Acceptable documentation includes a copy of an award letter, billing authorization, or sponsorship letter. Unless specifically stated in the sponsorship letter, all outside scholarships will be evenly applied to the fall and spring semesters. Providing this documentation will allow the college to memo the amount on the monthly statement until the award is received.

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I'm on financial aid and would like to take out a loan, how do I go about doing this?

To request a loan, send an email with the desired loan amount to finaid@vassar.edu. For information on types of loans, please refer to the Loans and Lenders page.

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What is the on-call travel insurance and why am I being charged?

All students studying abroad are charged mandatory on-call travel insurance. For more information, please refer to the Insurance page.

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I am on the monthly payment plan. Why is there a balance on my account?

If you are on the monthly payment plan and a balance due still remains, you may have under-budgeted your contract. You may view your account to determine the amount outstanding. You can pay this amount directly to the college or increase your contract online.
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My student is studying abroad this year; why am I being charged full Vassar tuition?

Students studying abroad are charged Vassar tuition because they will be receiving Vassar credit and have access to Vassar resources.
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My student is studying abroad, does the Vassar Health Insurance cover him/her while they are abroad?

Yes, the Vassar Health Insurance plan covers students while abroad. The student will have to pay out of pocket for any medical expenses incurred while abroad and submit the bills to the insurance company for reimbursement.
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I am an international student, why am I not able to waive the health insurance?

Vassar requires all international students to purchase the Vassar Health Insurance to make sure they are covered while studying at Vassar.
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I waived the health insurance and was denied. Why?

Vassar wants to ensure that all students have complete coverage while enrolled. This includes coverage for both regular AND emergency care while in the Poughkeepsie NY are. Not all insurance plans fulfill these requirements.
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I am a student, how do I log into Nelnet Quikpay to view and pay my bill?

Log into Banner Online. Select 'Student and Financial Aid' > 'Nelnet' > 'Nelnet Quikpay'
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I am a student, how do I give my parents permission to access my bill?

Students must set their parents up as Authorized Payers in Nelnet Quikpay.
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How do I set someone up as an Authorized Payer?

The student must log into Nelnet Quikpay (see instructions above). Select 'Authorized Payers' > 'Add New'. Enter the Name and Email of the individual you want to authorize, and create a log in name. The authorized payer will then receive an email with a link and log in instructions.
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Do you offer a payment plan?

Yes. Vassar offers two options: 5-month and 4-month plans. Each plan runs for the duration of the semester, not the academic year. For more information, please refer to Payment Options.
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How do I sign up for a payment plan?

The student or authorized payer must log into Nelnet and click 'View and Pay Accounts' > 'Make a Payment' > 'e-cashier' and follow the instructions.
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I have a credit balance on my student account, how do I receive these funds?

There are two steps to the refund process. 1) Make your request via the Student Account Refund Request Form. 2) To receive the funds, link your bank account for direct deposit. Log into Nelnet Quikpay and select 'Student Choice Refunds' > 'Manage My Student Choice Refunds Account' > 'Edit Refund Method' and enter your bank account information. All refunds are issued electronically. 

NOTE: If a credit balance is due to a memo (anticipated aid), we cannot issue a refund until the aid has been paid to the student account.

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I have direct deposit set up for my work study pay. Is that the same?

No. Nelnet Quikpay cannot access your payroll direct deposit. You must set up your bank account information in Nelnet Student Choice Refunds separately.
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Why do I have a hold on my account?

A hold placed on a student account is due to an outstanding balance. Vassar College requires the withholding of transcripts, and certifications of academic records from any person whose financial obligations to the college (including delinquent accounts, deferred balances, and liability for damage) are due and unpaid. Students who have a hold may be prevented from participating in room draw, pre-registration, receiving or having a transcript mailed to another institution, and receiving their diplomas. The hold will remain on the student account until any outstanding balance has been resolved or all resources have been received.
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My account is with a collection agency. Can I arrange a payment plan with the college instead of the agency?

Once a student account has been placed with a collection agency, the student should discuss payment options directly with the agency.
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